NeoVolta Limited Warranty
STANDARD 15-YEAR WARRANTY
Effective Date: January 1, 2025
This Limited Warranty applies to NeoVolta Inc. (“NeoVolta”) energy storage systems sold and installed in the United States, U.S. Territories. This warranty covers the following NeoVolta products (“Products”):
Product Name | Product Model | Energy Rating | Aggregate Throughput | Cycles | Energy Retention |
NV14 all-in-one ESS | NV14 | 14.4 kWh (7.6 kW inverter) | 45 MWh | 6,000 | ≥ 70% |
NV24 Expansion Pack | NV24 | 9.6 kWh | 30 MWh | 6,000 | ≥ 70% |
NVPlus Battery | NVPlus | 10.24 kWh | 32 MWh | — | ≥ 70% |
NV7600 Inverter | NV7600 | 7.6 kW | N/A | N/A | N/A |
- Warranty Scope
General Coverage:
NeoVolta warrants that its Products will be free from defects in materials and workmanship for fifteen (15) years from the date of installation or six (6) months from shipment—whichever comes first—when installed by a NeoVolta-certified installer.
NV7600 Inverter:
The NV7600 is a 7.6 kW hybrid inverter. It is warranted for fifteen (15) years from the date of installation when installed by a NeoVolta-certified installer. This warranty covers defects in materials and workmanship under normal operating conditions. It does not cover:
- Use with incompatible or non-certified batteries;
- Failure to follow installation and operational guidelines;
- Operation beyond published environmental limits.
NVPlus Battery:
The NVPlus battery is warranted for fifteen (15) years or 32 MWh of throughput, whichever comes first. It must be used in accordance with NeoVolta specifications, including temperature limits, inverter compatibility, and mounting guidelines. Noncompliance may void the warranty.
Capacity Retention:
- NV14: ≥ 70% of 14.4 kWh for 15 years or 6,000 cycles or 45 MWh
- NV24: ≥ 70% of 9.6 kWh for 15 years or 6,000 cycles or 30 MWh
- NVPlus: ≥ 70% of 10.24 kWh for 15 years or 32 MWh
Accessories:
Breakers, communications modules, and similar accessories are warranted for five (5) years from installation.
- Remedies
If a Product fails under warranty, NeoVolta may, at its discretion:
- Repair the Product using new or refurbished parts;
- Replace it with an equivalent model;
- Refund the original purchase price, minus reasonable depreciation.
The original warranty period is not extended by warranty service. Labor, shipping, removal, and reinstallation are not covered unless authorized in writing by NeoVolta.
- Warranty Claim Process
To initiate a claim, contact your NeoVolta installer or NeoVolta directly with:
- Proof of purchase
- Description of the issue
- Product serial number
- Installation date
NeoVolta Contact:
- Email: [email protected]
- Phone: 800-364-5464
- Address: 12195 Dearborn Place, Poway, CA 92064
- Conditions
Non-Transferability:
This warranty applies only to the original purchaser and is not transferable to subsequent owners, even if the Product remains at the original installation site.
Connectivity and Registration:
Products must be registered and remain connected to the internet to receive firmware updates and remote diagnostics. If not registered and connected within 90 days of installation, the warranty period is limited to three (3) years.
Firmware and Software Updates:
NeoVolta may provide updates from time to time to maintain or improve product performance. It is the customer’s responsibility to ensure proper connectivity for such updates.
End-of-Life or Discontinued Products:
If the Product is no longer available, NeoVolta may, at its discretion, replace it with a functionally equivalent product of equal or greater value.
Authorized Service Only:
Warranty service must be performed by NeoVolta-certified technicians. Unauthorized service may void this warranty.
Third-Party Representations:
NeoVolta is not responsible for any warranties or representations made by distributors, resellers, or installers that are inconsistent with this document.
Distributor Responsibility:
Distributors must inform all resellers and installers of the warranty requirements and support end-user compliance.
- Warranty Exclusions
This warranty does not cover issues caused by:
- Misuse, negligence, or accidents
- Unauthorized modifications or repairs
- Failure to follow manuals
- Harsh environmental exposure
- Improper storage or shipping
- Excessive wear, including capacity degradation
- Failure to register the product within 3 years
- Use with non-certified inverters
- Failure to notify NeoVolta of defects within 30 days
- Operation outside allowed temperature ranges
- Failure to charge battery within 48 hours of full discharge
- Use of non-approved frames or mounting systems
- Any other conditions, uses, or applications not expressly covered under this warranty
- Limitation of Liability
To the maximum extent permitted by law:
- NeoVolta shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of use, loss of revenue, loss of data, or loss of profits—whether arising out of breach of warranty, breach of contract, tort (including negligence), or otherwise.
- NeoVolta does not warrant the uninterrupted or error-free operation of any Product and shall not be liable for any damages resulting from the use or inability to use the Product.
- NeoVolta’s total cumulative liability arising from or related to this warranty shall not exceed the original purchase price of the Product giving rise to the claim.
- The limitations above apply even if NeoVolta has been advised of the possibility of such damages.
- Legal Terms
Governing Law
This warranty is governed by the laws of the State of California. All disputes must be resolved through binding arbitration.
Arbitration & Class Action Waiver
Disputes will be resolved under JAMS rules in San Diego, CA. You waive the right to jury trials and class action lawsuits.
Disclaimer of Other Warranties
NeoVolta makes no other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.
Modification
Only NeoVolta may modify this warranty. Exceptions granted by NeoVolta do not establish precedent.
NeoVolta Contact Details
NeoVolta website for registering a Product: https://www.neovolta.com/support/register-nv14
NeoVolta email: [email protected]
NeoVolta address: 12195 Dearborn Place, Poway, CA 92064, Attn: NV14 Warranty Claims
NeoVolta telephone number: 800-364-5464
