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NeoVolta’s Order Policy for Dealers
Review the terms of our order policy, including details related to order processing, solar payment options, solar shipping information, and liability limitations.
Energy Products Reservation
Thank you for placing your Energy Storage Products Reservation. Your Reservation will become effective when we receive your Reservation Payment. It covers the Energy Products listed on your confirmation email.
Prior to installation, your NeoVolta authorized dealer will request certain information about your proposed installation location and may ask to arrange a site visit.
You will receive a purchase and installation agreement from a NeoVolta-certified dealer indicating the final specifications of your Energy Products and the final purchase price, including installation cost. The entity that signs your purchase and installation agreement will be a NeoVolta-certified dealer.
Your Reservation is not transferable or assignable to another party without the prior written approval of NeoVolta.
Status of Your Reservation
While this Reservation secures approximate delivery priority within your region, it does not constitute a purchase or guarantee that NeoVolta will sell you the Energy Products. The timing for delivery and installation of your Energy Products will depend on your queue position and when the Energy Products are ready for your region.
Limitation of Liability
We are only liable to you for direct damages arising out of this Energy Products Reservation Agreement and that liability is limited to the Reservation Payment.
Agreement to Arbitrate
Please carefully read this provision, which applies to any dispute between you and NeoVolta Inc. and its affiliates (together “NeoVolta”).
If you have a concern or dispute, please send a written notice describing it and your desired resolution to [email protected]
If not resolved within 60 days, you agree that any dispute arising out of or relating to any aspect of the relationship between you and NeoVolta will not be decided by a judge or jury but instead by a single arbitrator in an arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. This includes claims arising before this Agreement, such as claims related to statements about our products.
All AAA fees for any arbitration will be split between the parties, which will be held in San Diego, CA. To learn more about the Rules and how to begin an arbitration, you may call any AAA office or go to www.adr.org.
The arbitrator may only resolve disputes between you and NeoVolta and may not consolidate claims without the consent of all parties. The arbitrator cannot hear class or representative claims or requests for relief on behalf of others purchasing or leasing NeoVolta products. In other words, you and NeoVolta may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any class or representative action. If a court or arbitrator decides that any part of this agreement to arbitrate cannot be enforced as to a particular claim for relief or remedy, then that claim or remedy (and only that claim or remedy) must be brought in court and any other claims must be arbitrated.